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We are a national retailer only and do not ship to areas outside the continental U.S. or to Puerto Rico.
Return Policy for Carpets and Rugs
TIME LIMITATIONS ON RETURNS FROM DATE RECEIVED: 5 DAYS
RE-STOCKING FEE: 20% RE-STOCKING FEE PLUS FREIGHT COST.
LABOR ALLOWANCE: WE WILL NOT BE RESPONSIBLE FOR ANY LABOR COSTS INVOLVED IN
ANY RETURNS
RETURN TO:
FLAGSHIP CARPETS
208 VICTORY CIRCLE
ELLIJAY, GEORGIA 30540
RETURNS ON ITEMS CLASSIFIED AS SECONDS: NO RETURNS OR CLAIMS
NO RETURNS ON USED CARPET OR RUGS FOR ANY REASON UNLESS THERE IS A WEAR PROBLEM
AS STATED ABOVE
CREDIT WILL NOT BE ISSUED UNTIL RUGS ARE INSPECTED; DETERMINATION OF CREDIT WILL
THEN BE MADE
Carpet Warranty
WARRANTY ON RUGS: ALL RUGS COME WITH A USEFUL LIFE LIMITED WEAR WARRANTY (SEE
BELOW FOR DETAILS)*
*FLAGSHIP WARRANTS THAT ITS RUGS WILL LOSE NO MORE THAN 20% OF THE YARN DURING
THE USEFUL LIFE OF THE RUG COMMENCING AT THE TIME OF PURCHASE. FLAGSHIP WARRANTS
ABRASIVE WEAR ONLY. THIS WARRANTY DOES NOT COVER TEARS, BURNS, PULLS, CUTS,
PILLING, MATTING, OR DAMAGE DUE TO IMPROPER USE OR IMPROPER CLEANING AGENTS OR
METHODS, NOR DOES IT COVER RUGS ON STAIRS OR OUTSIDE AREAS
WARRANTY ON SURGING: THREE MONTH LIMITED WARRANTY
(SEE BELOW FOR DETAILS)*
*FLAGSHIP WARRANTS THE SURGING FOR THREE MONTHS FOR MANUFACTURING DEFECTS ONLY.
THIS WARRANTY DOES NOT COVER DAMAGE CAUSED BY FURNITURE ABRASING THE SURGING, A
PERSON USING A PROJECTILE TO DAMAGE SURGING, OR FLOOR CLEANING EQUIPMENT
ABRASING THE SURGING WHILE CLEANING OTHER SURFACES IN PROXITY TO THE RUG
WARRANTY ON FLOOR CARPET (WALL TO WALL): ALL CARPETS HAVE A 10 YEAR LIMITED WEAR
WARRANTY (SEE BELOW FOR DETAILS)*
*FLAGSHIP WARRANTS THAT IF THIS CAPRET IS PROPERLY INSTALLED AND MAINTAINED AND
THE SURFACE PILE IN ANY AREA ABRASIVELY WEARS MORE THAN 20% WITHIN TEN YEARS, IT
WILL BE REPLACED AT FLAGSHIP’S EXPENSE (AN INDEPENDENT TESTING SERVICE WILL
DETERMINE WEAR). THIS WARRANTY DOES NOT COVER TEARS, BURNS, PULLS, CUTS, OR
DAMAGE DUE TO IMPROPER CLEANING AGENTS OR METHODS, NOR DOES IT COVER CARPET
INSTALLED ON STAIRS OR OUTSIDE AREAS. PAD AND LABOR ARE NOT INCLUDED IN THIS
WARRANT SINCE WE MANUFACTURE CARPET ONLY.